Frequently Asked Questions

Products & Purchasing

• What are the differences between plans?
• What is hosting?
• How do I apply for an educational or nonprofit discount?
• How do I add a coupon at checkout?
• How do I add my VAT ID at checkout?
• Where can I find my receipt?

6 articles

Apps & Troubleshooting

• Which file formats are available?
• Are the apps available on Windows or Android?
• How do I change my language settings?
• Why am I getting password reset emails?
• Why am I seeing a 404 error on flixel.com?
• Why is the app crashing?

6 articles

Account Settings

• How do I cancel my plan?
• How do I update my profile?
• How do I change the settings of my uploaded cinemagraphs?
• How do I update my billing information?
• What do marketing and analytics consent mean?

5 articles

Guides & Tutorials

Setup Guides

• Getting Started with a Plan
• Activating Licenses for macOS Products (purchased after October 2016)
• Activating Licenses for macOS Products (purchased before November 2016)
• Activating Licenses for iOS Products

4 articles

App Tutorials

• Capturing Video Footage
• Cinemagraph Pro for macOS Guide
• Cinemagraph Pro for iOS Guide
• Blendeo for iOS Guide
• Persecond for macOS Guide
• Creating a Perfect Loop in Cinemagraph Pro
• Masking in Cinemagraph Pro
• Cropping in Cinemagraph Pro
• Adding Images and Text in Cinemagraph Pro

9 articles

Sharing Tutorials

• Embedding Cinemagraphs on Websites & Blogs
• Advertising with Cinemagraphs on Facebook & Instagram
• Sharing Cinemagraphs on Facebook
• Sharing Cinemagraphs on Instagram
• Sharing Cinemagraphs on Twitter
• Sharing Cinemagraphs on Snapchat
• Embedding Cinemagraphs in Emails
• Sharing Cinemagraphs in Keynote Presentations
• Sharing Cinemagraphs in PowerPoint Presentations

9 articles