Frequently Asked Questions

Products & Purchasing

• What are the differences between plans?
• What is hosting?
• How do I apply for an educational or nonprofit discount?
• How do I add a coupon at checkout?
• How do I add my VAT ID at checkout?
• Where can I find my receipt?

Apps & Troubleshooting

• Which file formats are available?
• Are the apps available on Windows or Android?
• How do I change my language settings?
• Why am I getting password reset emails?
• Why am I seeing a 404 error on flixel.com?
• Why is the app crashing?

Account Settings

• How do I cancel my plan?
• How do I update my profile?
• How do I change the settings of my uploaded cinemagraphs?
• How do I update my billing information?
• What do marketing and analytics consent mean?