Cinemagraph Pro for Mac (Version 1) licenses were available for purchase on the online Flixel Store prior to October 27, 2016. Before reading this article, make sure you've followed the steps outlined in Activating your Cinemagraph Pro for Mac (Version 1) License. If dragging and dropping the license file onto the app in the dock doesn't remove the watermark, please follow the steps outlined below.

First, ensure Cinemagraph Pro for macOS was downloaded from flixel.com as opposed to the Mac App Store. If you're unsure, go to the Cinemagraph Pro menu and look for the Check for Updates option as shown below. If you don't see this option, you're using the Mac App Store version. Download the correct version of Cinemagraph Pro for macOS here and try again. 

If you're using the correct version of Cinemagraph Pro for macOS, you may be in Version 2 trial mode. Go to the Cinemagraph Pro Menu and select Account & License. Select Revert to Version 1 Features to continue using your version 1 license features on the latest version of the app. 

If you've completed all the steps outlined above and are still not able to activate your Version 1 license, please contact support@flixel.com. Send us as much information as possible and we'll work with you to get the issue resolved! 

Did this answer your question?