Advice and answers from the Flixel Team

Before reading this article, make sure you've followed the steps outlined in How to Activate your Cinemagraph Pro for Mac (Version 1) License. If dragging and dropping the license file onto the app in the dock doesn't remove the watermark from the app, there are a few more things you can try.

1.   You may be using the trial for the Cinemagraph Pro 2 upgrade. New features of the upgrade include: crop & straighten to standard ratios, tone curve color adjustments and presets. The upgrade is $99.99 USD for licensed users and is optional. Go to the Cinemagraph Pro menu and click Revert to Version 1 Features to continue using your version 1 license features on the latest version of the app. 


2.   If the issue wasn't resolved after the step 1, double check that Cinemagraph Pro was downloaded from our website and not the Mac App Store. You won't be able to activate your license if the app was downloaded from the Mac App Store. 

If you're unsure, you can quickly figure out which version you downloaded by checking for updates. If you don't see the Check for Updates option under the Cinemagraph Pro menu, you're using the App Store version. Download the correct version of Cinemagraph Pro for macOS here and repeat the steps outlined in How to Activate your Cinemagraph Pro for Mac (Version 1) License.


Contact support@flixel.com for additional support if required. 

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