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Advice and answers from the Flixel Team

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Troubleshooting

Troubleshooting

Learn troubleshooting techniques for in-app and account issues

7 articles in this collection
Written by Vikki Dziuma
Flixel.com

404 Error on Flixel.com

Learn how to troubleshoot if you see a 404 error on flixel.com
Written by Vikki Dziuma
Updated over a week ago
Cinemagraph Pro for macOS

Unable to Download Cinemagraph Pro for macOS

Cinemagraph Pro for macOS system requirements
Written by Vikki Dziuma
Updated over a week ago

Cinemagraph Pro for Mac License File Not Recognized

Learn how to troubleshoot if your Cinemagraph Pro for Mac (version 1) license file doesn't remove the watermark from the app
Written by Vikki Dziuma
Updated over a week ago

Mask Shows After Importing Still Image

Learn why your mask may show after editing and importing your still image and how to resolve it
Written by Vikki Dziuma
Updated over a week ago

Black/Color-Shifted Mask on Export

Cinemagraph Pro 2.1.1 for macOS update fixes bug
Written by Vikki Dziuma
Updated over a week ago
Social Media

Changing your Video Settings on Facebook

Learn how to manage your HD and Autoplay settings on Facebook
Written by Vikki Dziuma
Updated over a week ago
Cinemagraph Pro for iOS

Cinemagraph Pro for iOS Crashing

Learn how to troubleshoot if the Cinemagraph Pro for iOS app is crashing
Written by Vikki Dziuma
Updated over a week ago