Troubleshooting

Learn troubleshooting techniques for common problems experienced in-app

Vikki Dziuma avatar Nick York avatar
11 articles in this collection
Written by Vikki Dziuma and Nick York

Unable to Install Cinemagraph Pro for macOS or Persecond

Learn how to upgrade to macOS 10.13 High Sierra or download previous versions of the apps
Vikki Dziuma avatar
Written by Vikki Dziuma
Updated over a week ago

Unable to Remove Watermark from App purchased on the App Store

Learn how to restore your purchase in-app and troubleshoot on the App Store or iTunes Store
Vikki Dziuma avatar
Written by Vikki Dziuma
Updated over a week ago

Cinemagraph Pro for Mac (Version 1) License File Not Recognized

Learn how to troubleshoot if your license file doesn’t remove the watermark from the app
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Written by Vikki Dziuma
Updated over a week ago

Performance Issues in Cinemagraph Pro for macOS

Learn how to troubleshoot and report a problem to Flixel Support
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Written by Vikki Dziuma
Updated over a week ago

Performance Issues in Cinemagraph Pro for iOS

Learn how to troubleshoot and report a problem to Flixel Support
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Written by Vikki Dziuma
Updated over a week ago

404 Error on Flixel.com

Learn how to troubleshoot if you come across a 404 error on flixel.com
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Written by Vikki Dziuma
Updated over a week ago

Imported Still Image Doesn't Match Video in Cinemagraph Pro

Learn why your imported still image doesn't match your video and how to resolve the issue
Vikki Dziuma avatar
Written by Vikki Dziuma
Updated over a week ago

Imported Still Image is Stretched in Cinemagraph Pro

Learn why your imported still image is stretched and how you can resolve the issue
Nick York avatar
Written by Nick York
Updated over a week ago

Unable to Upload in Cinemagraph Pro for macOS

Learn how to troubleshoot if you are unable to upload cinemagraphs to your flixel.com gallery on macOS
Nick York avatar
Written by Nick York
Updated over a week ago

Unable to Recover License Purchased through StackSocial

Review conditions of the Flixel + StackSocial offer from 2014
Nick York avatar
Written by Nick York
Updated over a week ago

Unable to Recover License Purchased through MacHeist

Review conditions of the Flixel + MacHeist offer from 2014
Nick York avatar
Written by Nick York
Updated over a week ago