Troubleshooting

Learn troubleshooting techniques for common problems experienced in-app and on flixel.com

11 articles in this collection
Written by Vikki Dziuma and Nick York
Flixel Apps

Unable to Install Cinemagraph Pro for macOS

Learn how to check your system overview, app version, and updates
Written by Vikki Dziuma
Updated over a week ago

Cinemagraph Pro for macOS is Crashing

Learn how to troubleshoot and report a crash to Flixel Support
Written by Nick York
Updated over a week ago

Cinemagraph Pro for iOS is Crashing

Learn how to troubleshoot and report a crash to Flixel Support
Written by Vikki Dziuma
Updated over a week ago

Unable to Remove Watermark from App Purchased on App Store

Learn how to restore App Store purchases and report a problem to Apple Support
Written by Vikki Dziuma
Updated over a week ago

Cinemagraph Pro for Mac (Version 1) License File Not Recognized

Learn how to troubleshoot if your Cinemagraph Pro for Mac (Version 1) license file doesn’t work as expected
Written by Vikki Dziuma
Updated over a week ago

Imported Still Image Doesn't Match Video in Cinemagraph Pro

Learn the best ways to make still image adjustments using Cinemagraph Pro or other apps
Written by Vikki Dziuma
Updated over a week ago

Imported Still Image is Stretched/Cropped

Learn how to ensure your video and imported still image have consistent aspect ratios
Written by Nick York
Updated over a week ago

Unable to Recover License Purchased through StackSocial

Review conditions of the Flixel + StackSocial offer from 2014
Written by Nick York
Updated over a week ago

Unable to Recover License Purchased through MacHeist

Review conditions of the Flixel + MacHeist offer from 2014
Written by Nick York
Updated over a week ago