Troubleshooting

Learn troubleshooting techniques for common problems experienced in-app and online

12 articles in this collection
Written by Vikki Dziuma and Nick York
Flixel Apps

Cinemagraph Pro for macOS: Installation

Learn how to troubleshoot if you're unable to install Cinemagraph Pro 2 for macOS
Written by Vikki Dziuma
Updated over a week ago

Cinemagraph Pro for macOS Crashes

Learn how to troubleshoot if Cinemagraph Pro for macOS is crashing or freezing
Written by Nick York
Updated over a week ago

Unable to Remove Watermark from App Purchased on App Store

Learn how to troubleshoot if you're experiencing problems with an App Store purchase
Written by Vikki Dziuma
Updated this week

Cinemagraph Pro for Mac (Version 1) License File Not Recognized

Learn how to troubleshoot if your Cinemagraph Pro for Mac (Version 1) license file doesn't remove the watermark
Written by Vikki Dziuma
Updated over a week ago

Imported Still Image Doesn't Match Mask in Cinemagraph Pro

Learn why your mask may show after editing and importing your still image and how to resolve it
Written by Vikki Dziuma
Updated over a week ago

Imported Still Image is Stretched

Learn why your imported still image may appear stretched and how to resolve it
Written by Nick York
Updated over a week ago

Cinemagraph Pro for macOS: Black or Color-Shifted Mask on Export

Cinemagraph Pro 2.1.1 for macOS update fixes bug
Written by Vikki Dziuma
Updated over a week ago

Cinemagraph Pro for iOS Crashes

Learn how to troubleshoot if Cinemagraph Pro for iOS is crashing
Written by Vikki Dziuma
Updated over a week ago

Unable to Recover License Purchased through StackSocial

Review conditions of the Flixel + StackSocial offer from 2014
Written by Nick York
Updated over a week ago

Unable to Recover License Purchased through MacHeist

Review conditions of the Flixel + MacHeist offer from 2014
Written by Nick York
Updated over a week ago