Group 65
Go to Flixel
All Collections
Troubleshooting
Troubleshooting
Learn troubleshooting techniques for common problems experienced in-app
11 articles in this collection
Written by
Vikki Dziuma
and
Nick York
Unable to Install Cinemagraph Pro for macOS
Learn how to upgrade to macOS 10.13 High Sierra or download previous versions of the app
Written by
Vikki Dziuma
Updated over a week ago
Unable to Remove Watermark from App purchased on the App Store
Learn how to restore your purchase in-app and troubleshoot on the App Store or iTunes Store
Written by
Vikki Dziuma
Updated over a week ago
Cinemagraph Pro for Mac (V1) License File Not Recognized
Learn how to troubleshoot if your license file doesn’t remove the watermark from the app
Written by
Vikki Dziuma
Updated over a week ago
Performance Issues in Cinemagraph Pro for macOS
Learn how to troubleshoot and report a problem to Flixel Support
Written by
Vikki Dziuma
Updated over a week ago
Performance Issues in Cinemagraph Pro for iOS
Learn how to troubleshoot and report a problem to Flixel Support
Written by
Vikki Dziuma
Updated over a week ago
404 Error
Learn how to troubleshoot if you come across a 404 error on flixel.com
Written by
Vikki Dziuma
Updated over a week ago
Imported Still Image Doesn't Match Video in Cinemagraph Pro
Learn why your imported still image doesn't match and how to enhance it to blend with your source video
Written by
Vikki Dziuma
Updated over a week ago
Imported Still Image is Stretched in Cinemagraph Pro
Learn why your imported still image is stretched and how you can resolve the issue by imposing consistent aspect ratios
Written by
Nick York
Updated over a week ago
Unable to Upload in Cinemagraph Pro for macOS
Learn how to troubleshoot if you are unable to upload cinemagraphs to your flixel.com gallery on macOS
Written by
Nick York
Updated over a week ago
Unable to Recover License Purchased through StackSocial
Review conditions of the Flixel + StackSocial offer from 2014
Written by
Nick York
Updated over a week ago
Unable to Recover License Purchased through MacHeist
Review conditions of the Flixel + MacHeist offer from 2014
Written by
Nick York
Updated over a week ago