Troubleshooting

Learn troubleshooting techniques for common problems experienced in-app

11 articles in this collection
Written by Vikki Dziuma and Nick York

Unable to Install Cinemagraph Pro for macOS

Learn how to upgrade to macOS 10.13 High Sierra or download previous versions of the app
Written by Vikki Dziuma
Updated over a week ago

Unable to Remove Watermark from App purchased on the App Store

Learn how to restore your purchase in-app and troubleshoot on the App Store or iTunes Store
Written by Vikki Dziuma
Updated over a week ago

Cinemagraph Pro for Mac (V1) License File Not Recognized

Learn how to troubleshoot if your license file doesn’t remove the watermark from the app
Written by Vikki Dziuma
Updated over a week ago

Performance Issues in Cinemagraph Pro for macOS

Learn how to troubleshoot and report a problem to Flixel Support
Written by Vikki Dziuma
Updated over a week ago

Performance Issues in Cinemagraph Pro for iOS

Learn how to troubleshoot and report a problem to Flixel Support
Written by Vikki Dziuma
Updated over a week ago

404 Error

Learn how to troubleshoot if you come across a 404 error on flixel.com
Written by Vikki Dziuma
Updated over a week ago

Imported Still Image Doesn't Match Video in Cinemagraph Pro

Learn why your imported still image doesn't match and how to enhance it to blend with your source video
Written by Vikki Dziuma
Updated over a week ago

Imported Still Image is Stretched in Cinemagraph Pro

Learn why your imported still image is stretched and how you can resolve the issue by imposing consistent aspect ratios
Written by Nick York
Updated over a week ago

Unable to Upload in Cinemagraph Pro for macOS

Learn how to troubleshoot if you are unable to upload cinemagraphs to your flixel.com gallery on macOS
Written by Nick York
Updated over a week ago

Unable to Recover License Purchased through StackSocial

Review conditions of the Flixel + StackSocial offer from 2014
Written by Nick York
Updated over a week ago

Unable to Recover License Purchased through MacHeist

Review conditions of the Flixel + MacHeist offer from 2014
Written by Nick York
Updated over a week ago