Frequently Asked Questions

Explore answers to the most frequently asked questions

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17 articles in this collection
Written by Vikki Dziuma and Nick York

Frequently Asked Questions

A regularly updated list of the most commonly asked questions
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Written by Vikki Dziuma
Updated over a week ago

I just signed up for a Flixel Account. Now what?

Browse Flixel resources to get started on your cinemagraph journey
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Written by Vikki Dziuma
Updated over a week ago

What is the file format of a Flixel cinemagraph?

Learn which formats are available for export in Cinemagraph Pro
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Written by Vikki Dziuma
Updated over a week ago

What's the difference between a plan and a license?

Learn the differences between subscriptions and licenses
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Written by Vikki Dziuma
Updated over a week ago

Where can I find my license code?

Learn how subscribers and licensees get started in Cinemagraph Pro for macOS
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Written by Vikki Dziuma
Updated over a week ago

How do I update Cinemagraph Pro?

Learn how to check if updates are available for Cinemagraph Pro for macOS and iOS
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Written by Vikki Dziuma
Updated over a week ago

How can I become a Flixel Affiliate?

Learn how you can become an affiliate and earn commission on all sales you generate
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Written by Vikki Dziuma
Updated over a week ago

Which languages are supported in-app?

Learn which languages are supported and how to update your language preferences on macOS and iOS
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Written by Vikki Dziuma
Updated over a week ago

Can I get a refund if I don't like the product?

Download free trials of Flixel products and services and review our sales policy
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Written by Vikki Dziuma
Updated over a week ago

Where can I find my purchase receipt?

Learn how you can receive an invoice from purchases made on the online Flixel Store or App Store
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Written by Nick York
Updated over a week ago

How can my cinemagraphs be featured in the Flixel galleries or social networks?

Learn how to upload cinemagraphs to be considered for a gallery or social media feature
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Written by Vikki Dziuma
Updated over a week ago

My embedded cinemagraph links back to flixel.com. How can I change this?

Learn how business plans subscribers can change the destination link of embedded cinemagraphs
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Written by Vikki Dziuma
Updated over a week ago

How much should I charge clients for cinemagraphs?

Review questions to consider before quoting cinemagraph services to clients
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Written by Vikki Dziuma
Updated over a week ago

Can I replace the video in my Cinemagraph Pro document?

Learn how to replace the video file in your Cinemagraph Pro document on macOS
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Written by Vikki Dziuma
Updated over a week ago

Why am I receiving password reset notifications?

Learn why you may be receiving password reset notifications and how to prevent them
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Written by Nick York
Updated over a week ago

How can I unsubscribe from emails?

Learn how to unsubscribe from Flixel marketing emails
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Written by Vikki Dziuma
Updated over a week ago

What is the Tone Curve?

Learn how to make adjustments to your cinemagraph using the tone curve
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Written by Vikki Dziuma
Updated over a week ago